For service businesses
Job tickets and repair tracking your customers can check themselves
Open a ticket when the device comes in, technicians update it from their phones, customers see the status on LINE, and you know which jobs are stuck and which parts to order.
NICH TEC builds systems for repair shops, service centres and field technician teams: job tickets and status tracking, repair status on LINE for customers, technician dispatch, parts and quotes, and scheduled maintenance reminders.
What repair and service businesses deal with
Status calls
Customers call several times a day to ask if their repair is done, while the technician is working on it.
Paper tickets go missing
Handwritten intake slips get lost or can’t be read, and nobody knows what came in or what was wrong.
Parts run out mid-job
Nobody knows what’s left in stock, so jobs sit waiting for parts.
Past customers don’t return
There’s no reminder for the next air-con clean or service, so customers go elsewhere.
What we can build for service businesses
Job tickets and intake
Record the fault, photos and accessories received, then print the intake slip or send it on LINE.
Self-service status
Customers see repair status and quotes to approve in LINE, with no need to call.
Technician and field dispatch
Schedule technicians and send jobs with address and map. Technicians close jobs with photos and a customer signature.
Parts and quotes
Deduct parts per job, warn when stock is low, and send quotes customers can approve.
Warranties and maintenance reminders
Keep warranty end dates and remind customers when the next clean or service is due.
Repair reports
Open jobs, average repair time, revenue per technician and the most common faults.
Messages the system sends on LINE go through your LINE Official Account. They count toward its monthly message quota, beyond the free quota LINE charges for a bigger plan, and they reach only people who have added your account as a friend.
Example design: repair jobs and status
We prepared this example so you can see what you get. For a design that fits your business, describe how you work to our design assistant and get a new one free in a few minutes.
An example we prepared in advance
RepairTrack
Customers check their repair on LINE
Staff open a job when a customer drops off a device. Technicians update the diagnosis and progress from their phone. Customers see the status and cost on LINE and get a message the moment it’s ready.
How it helps your business
- No more status calls all day
- Technicians update jobs from their phone
- Customers approve the repair cost in the chat
How the work flows
- 1Customer
Drops off the device at the shop
At the counter - 2Staff
Opens a job and sends a tracking link on LINE
Computer - 3Technician
Diagnoses, quotes the repair and updates the status
Mobile app - 4Customer
Approves the cost in the chat
LINE - 5System
Tells the customer when it’s ready
Automatic
What it looks like
- Received
- Diagnosed
- Repairing
- Ready
- PProblemCracked screen, powers on
- PPart14-inch screen, THB 2,300
- LLabourTHB 400
| Job | Customer | Device | Status |
|---|---|---|---|
| R-1021 | A | Laptop | Repairing |
| R-1022 | B | Phone | Awaiting approval |
| R-1019 | C | Printer | Ready |
In the first version
- Jobs with tracking numbers
- Status updates from the phone
- Status and cost approval on LINE
- Ready-for-pickup alerts
Can come later
- PromptPay payments
- Spare parts stock
- Warranty tracking
Connects to
- LINE Messaging API
Build your own, or buy off the shelf?
We don’t tell every business to build. If something off the shelf does the job, we’ll say so.
When off the shelf is better value
A small repair shop with a few technicians can start with off-the-shelf job ticket software, or even a well-organised Google Sheet.
When your own system pays off
Custom fits when you have several branches or a field team, annual service contracts, or want customers to follow their job in your own LINE account.
Timeline and price
Job tickets with customer status on LINE is usually a medium project, around 6-12 weeks. The price depends on the details, and we estimate it for free after a 30-minute call.
Questions people ask
How do customers check the status?
They get a link or message on LINE when they drop the device off, can check the latest status any time, and get a message when it’s ready.
Do technicians have to type a lot?
No. They tap to change the status, take photos and pick parts from a list, typing only notes that matter.
Does it work for field jobs like air-con cleaning or CCTV installs?
Yes. It schedules by area and time, sends jobs with a map, and has technicians close each job with before and after photos.
Can it issue tax invoices?
It issues quotes and receipts. For electronic tax invoices (e-Tax Invoice), your business first registers with the Revenue Department, then we connect to a Revenue Department approved provider, or pass the data to accounting software that issues them.
Systems for other businesses
- Restaurants and cafés
- Clinics, spas and beauty
- Shops and wholesale
- Hotels, guesthouses and dorms
- Schools and tutoring
- Factories and production
- Transport and delivery
- Office work
- Government and local authorities
- Websites
Don’t see your business? Describe it to our design assistant. We build almost any kind of software, app or website. Start a conversation →
Talk to a real person
Send an idea, ask for a price, or ask us to look at a system you already have. Message us on LINE during office hours, or call.
- info@nichtec.com
- Meet at our office
- 422/29 Chiangmai Land Rd, Chang Khlan, Mueang Chiang Mai, Chiang Mai 50100
Open map ↗ - Office hours
- Mon-Sat, 9:00-18:00 (ICT)