For clinics and spas
Bookings and client care for clinics, spas and beauty salons
Clients book themselves on LINE and get a reminder before they’re due. History and packages live in one place, and the owner sees everyone’s bookings and revenue on one screen.
NICH TEC builds systems for clinics, spas, massage shops and beauty salons: LINE bookings with reminders, client history and remaining sessions, staff and doctor schedules, and revenue and commission reports. Health information is sensitive data under Thailand’s PDPA, so we collect only what’s needed and limit who sees what. Clinics that need full medical records should compare off-the-shelf clinic software first.
What clinics and spas deal with
The phone never stops
Staff spend the day answering booking calls and chats instead of looking after the client in front of them.
Clients forget
Slots sit empty because clients don’t show up and nobody had time to remind them.
Packages are hard to track
A client bought 10 sessions. How many are left? Someone has to check a notebook or scroll back through chats.
Commissions take days
At month end someone counts who did how many treatments, from piles of paper.
What we can build for clinics and spas
Bookings on LINE
Clients choose the service, date, time and therapist from real availability, and get a confirmation straight away.
Reminders and confirmations
A reminder goes out before each appointment. Clients confirm or reschedule themselves, and freed slots open up for others.
Client history and packages
Visit history, remaining sessions and notes for each visit, visible only to the people who need them.
Doctor and staff schedules
Plan shifts, see who is free when, and let staff check their own bookings on their phone.
Revenue and commissions
Daily revenue, package sales and each person’s commission, calculated for you.
Deposits at booking
Take a PromptPay deposit for long treatments to cut down on no-shows.
Messages the system sends on LINE go through your LINE Official Account. They count toward its monthly message quota, beyond the free quota LINE charges for a bigger plan, and they reach only people who have added your account as a friend.
Example design: massage bookings on LINE
We prepared this example so you can see what you get. For a design that fits your business, describe how you work to our design assistant and get a new one free in a few minutes.
An example we prepared in advance
MassageQ
Customers book on LINE, the shop stops answering the phone
Customers choose a treatment, therapist and free slot in LINE and get an instant confirmation. The owner sees the whole day on one screen, and the system reminds customers before their appointment.
How it helps your business
- No more taking bookings by phone all day
- Customers book themselves, even after closing
- Reminders before the appointment mean fewer no-shows
How the work flows
- 1Customer
Messages the shop on LINE and picks a treatment
LINE - 2Customer
Chooses a time and therapist from the free slots
LINE - 3System
Confirms the booking and reminds them two hours before
Automatic - 4Owner
Sees the whole day and adds walk-in customers
Computer - 5Therapist
Checks today’s list of customers
Mobile app
What it looks like
- TThai massage 1 hrTHB 350
- TThai massage 2 hrTHB 600
- OOil massage 1 hrTHB 500
- FFoot massage 45 minTHB 300
| Time | Customer | Treatment | Therapist |
|---|---|---|---|
| 10:00 | Prae | Thai 2 hr | Nid |
| 11:30 | John | Oil 1 hr | Fon |
| 13:00 | Free | - | - |
In the first version
- Bookings through the LINE Official Account
- Choose treatment, time and therapist
- Confirmations and reminders
- Daily schedule for the owner
- Walk-in bookings at the counter
Can come later
- Deposits by PromptPay
- Loyalty points
- Earnings report per therapist
Connects to
- LINE Messaging API
- Google Calendar
Build your own, or buy off the shelf?
We don’t tell every business to build. If something off the shelf does the job, we’ll say so.
When off the shelf is better value
Clinics that need full medical records, prescriptions and a drug inventory should look at off-the-shelf clinic software first. It covers those well and has been tested in real clinics.
When your own system pays off
A custom system fits where general software doesn’t: LINE bookings that follow your own steps, packages and memberships the way you sell them, or several branches in one system.
Timeline and price
LINE bookings with reminders and staff schedules is usually a medium project, around 6-12 weeks. The price depends on the details, and we estimate it for free after a 30-minute call.
Questions people ask
Do clients need to install an app?
No. They book through your existing LINE account, and the booking screen opens inside the LINE app.
How do you handle health data under the PDPA?
Health information is sensitive data under Section 26 of Thailand’s PDPA, with stricter rules than ordinary personal data. We collect only what’s needed, limit who can see which parts, and log access. Your clinic’s PDPA adviser should review the legal details too.
Does it work with several branches?
Yes. Clients choose a branch when they book, and the owner sees bookings and revenue for every branch on one page.
Can it reduce no-shows?
Two ways: reminders that ask clients to confirm, and deposits at booking for long treatments. You can switch deposits on for some services only.
Systems for other businesses
- Restaurants and cafés
- Shops and wholesale
- Hotels, guesthouses and dorms
- Schools and tutoring
- Factories and production
- Transport and delivery
- Service and repair
- Office work
- Government and local authorities
- Websites
Don’t see your business? Describe it to our design assistant. We build almost any kind of software, app or website. Start a conversation →
Talk to a real person
Send an idea, ask for a price, or ask us to look at a system you already have. Message us on LINE during office hours, or call.
- info@nichtec.com
- Meet at our office
- 422/29 Chiangmai Land Rd, Chang Khlan, Mueang Chiang Mai, Chiang Mai 50100
Open map ↗ - Office hours
- Mon-Sat, 9:00-18:00 (ICT)