New service
AI that answers customers on LINE OA and Facebook, using your real data
Let AI handle the repetitive questions about prices, stock, opening hours and bookings, and hand over to a person when a question is out of scope. Built for businesses whose chats outpace their admins.
AI customer chat receives messages from LINE OA or Facebook and has a language model answer from your business data. There are three options: the AI Chatbot included in LINE’s OA Chat Package (THB 555/month + VAT, answering from a Q&A set you create), an off-the-shelf chatbot platform, or a system built to connect to your live data. The last one is worth it when answers depend on data that changes all the time, like stock or bookings.
Three options, and who each one suits
We don’t recommend building for everyone. If most questions can be answered from information that rarely changes, start with the first option.
| LINE OA AI Chatbot | Off-the-shelf chatbot platform | A system built for you | |
|---|---|---|---|
| Answers from | A Q&A set you create (can be generated from PDFs or images) | Content uploaded to the platform | Live data from your systems, such as stock, bookings and order status |
| Cost | OA Chat Package, THB 555/month + VAT | A monthly subscription | A one-off build + AI usage at cost + support |
| Channels | LINE OA | Usually several | LINE, Facebook and whatever else you need |
| Best for | Repetitive questions with stable answers | Starting fast within the platform’s way of working | Answers that need live data or your own process |
What the system we build does
Answers from real data
Pulls prices, stock, bookings or order status from your systems, or from the Google Sheets you already use.
Hands over to a person
When a question is out of scope or a customer asks for a human, an admin gets the chat with a summary.
Clear boundaries
Answers only about your business, never guesses a price that isn’t in your data, and tells customers they’re talking to an AI.
Shows what customers ask
A report of the most common topics, so you can fix products and information where it matters.
Costs to know before you start
- AI usage is billed on actual use, usually from a fraction of a baht to a few baht per conversation, depending on length and model.
- On LINE, replies to customer messages don’t count toward your monthly message quota. Messages you send out yourself (push), such as appointment reminders, do count under your LINE OA plan.
- The build cost depends on how many channels and systems it connects to. See project sizes on the pricing page, or try designing your system with our AI assistant first.
See our work first
The design assistant on this site is AI work our own team built. It asks about your business in Thai or English, then designs the workflow and screens for you to see right away. It runs on an OpenAI model inside rules we set, with abuse protection and a daily spending cap. Try talking to it.
Questions people ask
Can the AI give wrong answers?
Yes, if it’s left to answer freely. So we restrict it to your data, have it hand over when unsure, and keep conversation logs you can review.
How good is its Thai?
Current language models handle written and conversational Thai well, but your product vocabulary has to be taught. We test against your real chats before launch.
Does it work with a Facebook page?
Yes. It receives Facebook Messenger messages like LINE messages, and admins see every channel on one screen.
Is customer data handled under PDPA?
We store only what’s needed to answer and hand over, tell customers they’re talking to an AI, and agree a retention period with you.
Talk to a real person
Send an idea, ask for a price, or ask us to look at a system you already have. Message us on LINE during office hours, or call.
- info@nichtec.com
- Meet at our office
- 422/29 Chiangmai Land Rd, Chang Khlan, Mueang Chiang Mai, Chiang Mai 50100
Open map ↗ - Office hours
- Mon-Sat, 9:00-18:00 (ICT)